RETURNS

If you wish to cancel the order before dispatch your payment will be refunded in full to your chosen payment method however if the order has already been dispatched to the courier this will not be possible and you must contact us and return the parcel at your own expense unopened within 7 days of receipt and we will refund the price of the order less the postage. The period of 7 working days begins after you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. The cost of the order will be refunded but not the postage costs (Postage charged at £2.50 under Free Delivery Offer). This also applies to any costs charged to us by the courier for return to consignor parcels.

Unfortunately we do not accept returns of opened orders or part used orders due to health and safety issues and legislation out of our control these products would not be suitable for re sale..

Damaged products. In the case of any item or items being received damaged, please contact us and we will arrange collection and replacements.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel. The cost of the order will be refunded but not the postage costs

In the event our website product or service is listed at an incorrect price due to typographical error or error in pricing information Boost My Fibre shall have the right to refuse or cancel any orders placed for product or service listed at the incorrect price. Boost My Fibre shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your payment received. If your payment has already been made for the purchase and your order is cancelled Boost My Fibre will issue credit to your paypal account or Credit/Debit card  in the amount of the incorrect price.

Boost My Fibre have the right to cancel any order without limitations whether or not the order has been confirmed and your payment received. If such a case should occur then your payment will be returned in full.